[Whitepaper] Do you measure up? Newly updated benchmarks on live chat

Download the full Live Performance Benchmark Whitepaper today. Click to download Newly updated live chat benchmarking whitepaper. BoldChat has just published the industry's most comprehensive set of live chat benchmarks. The 2012 Performance Benchmarking Whitepaper queried the summative data of our entire customer base – one of the largest live chat user groups in the world. This paper includes the 7 most important benchmarks to measure and includes 5 conclusions that all ecommerce and website businesses should know. The paper includes stats such as: Those who chat are 7.5 times more likely to buy than non-chatters Those who engage in chat via proactive chat are 8 times more likely to purchase There is a definite link between chat satisfaction scores and likelihood to convert Chatters buy 55% more on average than non-chatters The report is short, easy to read, and packed with amazing statistics. If you already have live chat, this report will help you gauge how you're doing. If don't have live chat, this report will tell you what to expect from it. The Live Chat Performance Benchmark 2012 edition is available now, for free. BoldChat, powered by LogMeIn, Inc. 2024 N Woodlawn, Ste 350 Wichita, KS sales@boldchat.com www.boldchat.com

 

ECT News Network subscribers periodically receive special announcements on behalf of our sponsors. To adjust your subscription settings, click here to manage your account. This email was sent by ECT News Network, Inc. 17555 Ventura Blvd., Suite 200, Encino, CA 91316