"State of Agent Experience and Engagement" is available now. Learn what contact center agents are experiencing in their day-to-days, and how a lack of tools, trust, and purpose are leading to high attrition and low engagement.
The report's findings include: - How you can instill purpose in your agents beyond closing tickets
- Why more complex interactions lead to agent burnout
- When agents choose to leave (and why)
- What you can actively do to keep them around for the long term
See what agents are saying.
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