Serve digital-first customers in their moment of need.
Customers expect you to meet them wherever their journeys begin. They expect resolution in self-service or knowledgeable agents if they are transferred to live support. If you deliver digital superience, journeys are frictionless no matter what entry point or channel customers choose. So what is digital superience?
Every interaction has at least three of these five characteristics:
- Fast—they find exactly what they're looking for in the moment of need
- Intelligent—AI-powered self-service conversations guide them to resolution
- Proactive—they get answers even before they ask questions
- Seamless—they move effortlessly between channels
- Personalized—no matter what channel they use or where their journeys start
Here's a resource to help you start delivering digital superience by enabling great CX throughout customer journeys.
No comments:
Post a Comment