[Register Today!] Getting to Iconic - How leading brands balance technology and human talent to deliver exceptional CX

Thought Leadership Webinar Register Now Hi there, According to the MIT Technology Review survey, Getting to Iconic, 90% of the iconic firms were managing their customer experience from an omnichannel perspective. This percentage dropped to 66% among those respondents from poor performing firms. Join this webinar to experience the world's most influential and customer-centric firms lead with technology, but do not let technology lead their customer relationships. Iconic firms – as such firms are labelled – recognize that providing exceptional customer experience is a key driver of increased revenue and brand loyalty. Register Now! Get more insights from the survey.You will also learn: What strategies differentiate an iconic firm from other businesses Which breakthrough technologies will directly impact CX strategies How strategies vary across regions based on maturity and customer expectations Register Now This is a webinar presented live in North America. Can't make the live session? Register anyway and we'll send you a link to the recording. Best regards, Christine Taylor Genesys Webinar Team Genesys® powers the world's best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com. 2001 Junipero Serra Blvd., Daly City, CA 94014, USA  |  1-800-267-1364 Copyright © 2018 Genesys. All rights reserved. Terms of Use  |  Privacy Policy

 

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