Your contact center stays busy. And it’s hard to know when a sudden influx of traffic might strike. Give your managers the edge with workforce optimization tools that make it possible to adjust forecasts and schedules in real time, while monitoring a live feed of key metrics and activities.
PureCloud provides detailed dashboards, with views that can be tailored to your specific needs, as well as out-of-the-box historic reports, and open, flexible APIs - helping you deliver the highest service level to your customers.
Join this webinar for an upcoming live demo! See how you can:
- Leverage an all-in-one one system for reporting, dynamic real-time views, recordings, quality evaluations and administrative work
- Get real-time insights to determine how to optimize resources
- Customize your dashboards and get the data you care about most at a glance
- Use out-of-the-box reporting to see whether your team is meeting KPIs and share successes with management
Regards,
Christine Taylor
Genesys
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