[Live Demo] Optimize IVR in your Contact Center Strategy

Live Demo Webinar Register Now At its simplest, an IVR can provide self-service options to your customers and decrease call volume to your agents. Or it can automate outbound calls for routine tasks. Did you know it can also perform advanced call routing and prioritization, secure customer identification, and dynamic personalization? Join this webinar for an upcoming live demo! Learn how you can harness the power of a speech-recognition IVR solution like PureCloud Architect. See how you can: Offer 24x7 customer service, customize call flows for business hours and off hours, reduce call peaks and overall staffing levels Improve containment rate with self-service prompts to simple operations Lower abandon rates by enabling callbacks for on-hold customers; the outbound call is automatically queued for the next available agent Use the system to route inbound emails to the appropriate agent or queue based on DNIS, ANI, address, keywords, or attachments Automate proactive outbound call flows, such as appointment reminders Register Now Regards,  Christine Taylor  Genesys  Genesys® powers the world’s best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com. 2001 Junipero Serra Blvd., Daly City, CA 94014, USA  |  1-800-267-1364 Copyright © 2017 Genesys. All rights reserved. Terms of Use  |  Privacy Policy

 

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