[Live Webinar] How Large Contact Centers Manage Risk as CCIM Vendors Struggle

Analyst Webinar Register Now It is critical for large companies to address contact center interaction management (CCIM) supplier instability when looking ahead to drive exceptional customer experiences across all channels. For many, the “wait-and-see” option is becoming less viable, especially as the focus on customer experience (CX) and digital transformation accelerate to meet customer expectations. Learn how to best act on your CX vision while minimizing technology risk and disruption to your business. Register now to hear from special guest speaker Art Schoeller, Vice President, and Principal Analyst at Forrester, as he and Jason Alley of Genesys discuss: How to evaluate roadmap options if your current CCIM vendor is at risk Three specific options for evolving your technology stack at your own pace How one customer transformed customer engagement while leveraging their existing investment Register Now This is a Global Webinar presented Live in North America, Latin America, Europe, and Asia-Pacific! Can't make the live event? Register anyway and we'll send you the webinar recording afterwards! Best regards, Christine Taylor Genesys Webinar Team Genesys® powers the world's best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com. 2001 Junipero Serra Blvd., Daly City, CA 94014, USA  |  1-800-267-1364 Copyright © 2017 Genesys. All rights reserved. Terms of Use  |  Privacy Policy

 

 

ECT News Network subscribers periodically receive special announcements on behalf of our sponsors. To adjust your subscription settings, click here to manage your account. This email was sent by ECT News Network, Inc., 16133 Ventura Blvd., Suite 700, Encino, CA 91436