[Analyst Report] See How 8 Contact Center Vendors Stack Up

Choosing the right contact center software to orchestrate omnichannel customer engagement is key to delivering personalized experiences. The inaugural Forrester WaveTM reports evaluate midsize and large Contact Center Interaction Management (CCIM) software vendors. Eight vendors were evaluated across 40 criteria. Choose your report and see how the vendors stack up! In both Forrester WaveTM reports, Genesys scored the highest score for criteria such as: Product offering Omnichannel capabilities Reporting and analytics CHOOSE YOUR REPORT! Regards, Genesys The Forrester WaveTM is copyrighted by Forrester Research, Inc. Forrester and Forrester WaveTM are trademarks of Forrester Research, Inc. The Forrester WaveTM is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on available resources. Opinions reflect judgement at the time and are subject to change.

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