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Wednesday, 7 September 2016

[Analyst Webinar] Benchmark Your Omnichannel Customer Service Readiness


WEBINAR WITH FORRESTER RESEARCH

Benchmark Your Omnichannel Customer Service Readiness
Plan Your Customer Engagement Strategy for 2017, NOW

Wednesday, September 14, 2016
North America Session: 11 AM PT / 2 PM ET
Latin America Session: 1 PM CDT / 3 PM BRT
Europe Session: 3 PM BST / 4 PM CEST
Asia-Pacific Session: 9 AM SGT / 11 AM AEST 

Delivering an omnichannel customer experience is key to building lasting customer relationships in today’s digital, mobile-first world. Easier said than done, right? Many questions are top of mind for contact center and customer experience professionals, including:

  • Where to start?
  • Where to focus your efforts?
  • How do you know you are on the right track?

Join guest speaker Kate Leggett from Forrester Research for this interactive webinar and learn how to:

  • Benchmark the current state of your omnichannel customer service operations
  • Define your roadmap to improve customer experience through omnichannel engagement
  • Quantify the business value of moving to omnichannel engagement
You will also learn key insights from success stories of industry leaders that have made the move!

 

Can’t make the live event? Register anyway and we'll send you the webinar recording afterwards!
SPEAKERS

Kate-Leggett-PR.jpg

Kate Leggett
Vice President and Principal Analyst

Stefan_Captijn.jpg

Stefan Captijn
Sr. Director, Product Marketing, Genesys
Genesys - The leader in omnichannel customer experience and contact center solutions. Find out more at www.genesys.com

 

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Posted by vasy at 10:26

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