Data breaches have become so common that experts agree it isn't a matter of if, but rather when a company will become a victim. A recovery plan therefore should focus on how to deal with a breach of employee/customer/client data, how to handle a ransomware attack, and what to do to make sure exploits are plugged so that additional hackers don't use the same ones again.
Facebook's decision-making has raised a few eyebrows, as the coronavirus ad restrictions could be interpreted as limiting free speech in a way that is inconsistent with Facebook's general practices.
Firefox users in the U.S. are getting an extra measure of privacy protection starting this week. Firefox Desktop Product Development Vice President Selena Deckelmann heralded the rollout of encrypted DNS over HTTPS (DoH) by default in Mozilla's browser.
Microsoft whetted demand for its Xbox Series X product line this week with the revelation of some impressive specs for its next-generation gaming console. Xbox Head Phil Spencer spilled the following details.
Autonomous car efforts aren't looking very good. It is becoming clear that the five-level ranking system for autonomous cars is stupid. The reality is that the definition of "autonomous" is binary: Either the car can drive itself or it can't.
To boost customer satisfaction and loyalty, your contact center agents need to stay engaged and motivated. Access the ICMI Agent Experience Toolkit and get the framework to help you assess your current agent experience.
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Preventing Cross-Channel Chaos. March 18 | 1 p.m. ET
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