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Tuesday, 28 August 2012

New e-tailing group report: In-depth interviews with shoppers

 Coffee Talk. etailing group President, Lauren Freedman, sits down with fans of live chat.

Learn why, in their own words,
shoppers prefer live chat.

quotes fom the report

In this new research from the etailing group, Lauren Freedman provides a two-pronged analysis of live chat technology.

Starting with the quantitative results of the etailing group’s proprietary mystery shopping and merchant survey reports, the paper sets the stage for a qualitative exploration based on one-on-one interviews with shoppers.

download now

The etailing group assimilates the comments from 15 in depth interviews in order to present the six most compelling reasons why some consumers prefer live chat interactions above any other communication method.

WHY SHOPPERS CHOOSE CHAT:

  1. Chat empowers shoppers
  2. Shoppers can multi-task
  3. Chat provides instant gratification
  4. Chat works in multiple scenarios
  5. Avoid inconvenient or annoying alternative methods
  6. Chat, ironically, is ’ole fashioned

The paper ends with a quick punch list for retailers who may be considering a live chat deployment.

Download “Chat with the Chatters” now.



BoldChat, powered by LogMeIn, Inc.
2024 N Woodlawn, Ste 350 Wichita, KS
sales@boldchat.com
www.boldchat.com


 

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Tuesday, 14 August 2012

[New Report] Boost customer satisfaction w/live chat technology

Ahhhhh. Satisfaction. New report shows live chat satisfies.
Live Chat in Support Environments
The Social Media Factor
Active in social media and use it to support customers who contact us through social media
Monitor social media and encourage contact through other channels
Monitor social media, but don't actively engage with customer
Don't monitor or participate in social media

Based on a primary research effort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.


Download the report now

The report, “Live Chat in Support Environments” concludes that customer satisfaction is the most important metric in use today, live chat can have a positive influence on satisfaction, certain live chat features contribute to a firm’s ability to achieve high levels of satisfaction, and that maintaining these levels will become increasingly challenging as customers request support through an increasing number of channels.

The report was based on survey data:

  • Completed by more than 400 respondents representing more than 300 unique companies.

  • The respondents were from all over the world with a majority (83%) being from North America, 10% from Europe, and the remaining 7% from elsewhere.

  • The respondents were from companies of all sizes – from small mom and pops to international enterprises.

This report is free to download and can help businesses better understand how to improve customer satisfaction through chat.

Download Live Chat in Support Environments today.



BoldChat, powered by LogMeIn, Inc.
2024 N Woodlawn, Ste 350 Wichita, KS
sales@boldchat.com
www.boldchat.com


 

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Friday, 10 August 2012

The Guide to Improving Your Marketplaces' Performance

ChannelAdvisor - Be Seen
How to Measure Your Success on
eBay, Amazon and Buy.com
4 Essential Tips to Improve Your Performance on Marketplaces

View our eBook and see for yourself.

Understanding your online performance is essential to achieving better online results. Measuring your success on eBay, Amazon and Buy.com will enable you to reinvent your selling experience, transforming you into a better online retailer.

This eBook lays out four reasons why optimizing your reporting on marketplaces will help you get ahead. Learn how to:

Understand your seller rating and reputation
Effectively identify your top-selling products
Learn from retailers who have won the Buy Box
And much more.

Details Inside
How to Measure     Success on Marketplaces



Fact
ChannelAdvisor - Be Seen

 
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Tuesday, 31 July 2012

[Whitepaper] Do you measure up? Newly updated benchmarks on live chat


Download the full Live Performance Benchmark Whitepaper today.

Click to download


Newly updated live chat benchmarking whitepaper.



BoldChat has just published the industry's most
comprehensive set of live chat benchmarks. The 2012 Performance Benchmarking Whitepaper queried the summative data of our entire customer base – one of the
largest live chat user groups in the world.

This paper includes the 7 most important benchmarks to measure and includes 5 conclusions that all ecommerce
and website businesses should know. The paper includes
stats such as:

Those who chat are 7.5 times more likely to buy than non-chatters

Those who engage in chat via proactive chat are 8 times more likely to purchase

There is a definite link between chat satisfaction scores and likelihood to convert

Chatters buy 55% more on average than non-chatters


The report is short, easy to read, and packed with amazing statistics.

If you already have live chat, this report will help you gauge how you're doing. If don't have live chat, this report will tell you what to expect from it.

The Live Chat Performance Benchmark 2012 edition is available now, for free.

BoldChat, powered by LogMeIn, Inc.
2024 N Woodlawn, Ste 350 Wichita, KS
sales@boldchat.com
www.boldchat.com

 

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Tuesday, 17 July 2012

Tech News Flash


Tech News Flash: Tuesday -- July 17, 2012

TechNewsWorld -- All Tech - All The Time
http://www.TechNewsWorld.com
Part of the ECT News Network

Headline Scan
World's Most Powerful Laser Could Pew Pew Its Way to Fusion Power
Symantec Update Leaves XP PCs Feeling Blue
Skype IMs Go Rogue
Google to EU: Let's Make a Deal
Mountain Lion to Descend July 25

Message From Our Sponsor
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Podcast
The Cloud: Aggressive Adoption, Accretive Benefits (30:53 minutes)
"We accelerated the whole process and we have these things that we call
'fuzzies,' things that we can do for the business that they weren't
expecting," said Revlon CIO David Giambruno of his company's cloud
adoption process. "Every couple of months, we would start delivering new
capabilities."
http://www.ectnews.com/shared/audio/ect-gardner-2012-07-16.mp3

Today's Story Highlights

World's Most Powerful Laser Could Pew Pew Its Way to Fusion Power
The United States National Ignition Facility at Lawrence Livermore
National Laboratory has successfully fired the most powerful laser beam
ever recorded. It took 192 laser beams to deliver more than 500 trillion
watts, or terawatts, of peak power and 1.85 megajoules of ultraviolet
laser light to a target 2mm in diameter.
http://www.technewsworld.com/story/75657.html

Symantec Update Leaves XP PCs Feeling Blue
Symantec has determined that combining the newest version of its
antivirus software with the decade-old Windows XP operating system can
cause users' PCs to freeze up with the dreaded Blue Screen of Death.
After Symantec analyzed the problem, it revealed that the
incompatibility hit machines running the OS in combination with certain
other applications.
http://www.technewsworld.com/story/75655.html

Skype IMs Go Rogue
Some users of Microsoft's Skype service are having problems with their
text messages, as detailed in the Skype support network. Skype instant
messaging contacts are getting messages originally addressed to others.
A few users who got messages from one Skype contact found those messages
were somehow sent from their accounts to yet other Skype contacts
without their knowledge.
http://www.technewsworld.com/story/75650.html

Google to EU: Let's Make a Deal
Today in international tech news: Google revises its offer in an attempt
to settle the EU's antitrust investigation. Also: A handful of
publishing companies are suing a popular file-sharing site in Poland; a
pair of South Korean companies get into a spat about technology theft;
and Samsung plops down big money for a British wireless technology
company.
http://www.technewsworld.com/story/75653.html

Mountain Lion to Descend July 25
Apple's upcoming operating system, OS X 10.8 Mountain Lion, may be
scheduled to land on July 25, according to a recent report. The OS has
200 new features and is designed to seamlessly tie together apps from
across Apple's hardware ecosystem. If the rumored date holds true, the
operating system will launch the day after Apple announces its latest
quarterly earnings report.
http://www.technewsworld.com/story/75649.html

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team of award-winning writers. TechNewsWorld's coverage areas include
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technology, security, and cutting-edge technologies for businesses and
consumers. Serving as an essential resource both for professionals
and for end-users, TechNewsWorld is the most comprehensive
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on the Internet.

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Monday, 16 July 2012

Tech News Flash


Tech News Flash: Monday -- July 16, 2012

TechNewsWorld -- All Tech - All The Time
http://www.TechNewsWorld.com
Part of the ECT News Network

Headline Scan
RIM Rages Against the Dying of the Developer Light
Make Room for Mini: Will a 7-Inch iPad Make App Devs Sweat?
DNSChanger: Just a Dress Rehearsal
Patent Infringement Bill Rattles RIM
Apple Finds It's Easier to Be Green Than Not
Did Jack Welch Destroy US Productivity?
The Grounding of Mozilla's Thunderbird
Tehula Finds Friends Without Fuss but Flirts With Disaster
Hacker Exploits a Loophole to Score Free App Goodies

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other more costly monitoring systems like IBM Tivoli,
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Podcast
Yahoo Stuck Without SQL Injection Antidote (11:56 minutes)
In this episode: An SQL injection attack exposes hundreds of thousands
of Yahoo users' email addresses and passwords; Google and the FTC close
in on settling charges of user privacy violations for a sum of $22.5
million; Amazon reportedly considers jumping into the smartphone game;
RIM faces shareholders after reporting a bleak year, a dismal quarter,
and news of layoffs and product delays.
http://www.ectnews.com/shared/audio/ect-recap-2012-07-13.mp3

Today's Story Highlights

RIM Rages Against the Dying of the Developer Light
A recent report from Baird Equity Research claims mobile developers are
fleeing from Research In Motion in a mass exodus. However, RIM's
fighting back. The report's findings are far from the truth, according
to Alec Saunders, the vice president of developer relations for the
BlackBerry maker.
http://www.technewsworld.com/story/75643.html

Make Room for Mini: Will a 7-Inch iPad Make App Devs Sweat?
Some iOS app developers may need to take a long, hard look at their
apps, as rumors about a forthcoming iPad mini continue to gain strength.
"Apps custom-coded with Objective C and the Apple SDKs will need to be
recompiled and rewritten," said George Adams, cofounder and CEO of
ViziApps.
http://www.technewsworld.com/story/75645.html

DNSChanger: Just a Dress Rehearsal
Despite dire warnings, the Internet didn't break last week when the FBI
pulled the plug on the server controlling the DNSChanger botnet. An
estimated 300,000 computers are still infected by the malware that ties
them to the botnet, which was designed for large-scale click fraud.
http://www.technewsworld.com/story/75640.html

Patent Infringement Bill Rattles RIM
Today in international tech news: RIM is hit with a $147 million patent
fine; a British ISP looks at the effectiveness of the UK's block on The
Pirate Bay; Apple's $60 million settlement looms over its China iPad
release; the BBC launches its unprecedented Olympic app; and France's
president speaks out on the Twitter soap opera involving his past and
present partners.
http://www.technewsworld.com/story/75642.html

Apple Finds It's Easier to Be Green Than Not
Apple has reversed course and decided not to drop out of the Electronic
Product Environment Assessment Tool program after all. Effective
immediately, all eligible Apple products are back on EPEAT. Customers'
disappointment over its earlier decision to withdraw is the reason for
the reversal, according to Bob Mansfield, SVP of hardware engineering.
http://www.technewsworld.com/story/75641.html

Did Jack Welch Destroy US Productivity?
Forced Employee Ranking, a process that ensures incompetence in
companies, has been sourced, as a failure, to Jack Welch -- the guy
credited with turning around GE. I began to wonder if much of what he
was credited with actually created what now appears to be a cancer in
that company, and in Microsoft, and that the reason folks haven't been
able to fix it is because it came from such a well-regarded expert.
http://www.technewsworld.com/story/75628.html

The Grounding of Mozilla's Thunderbird
There may be no end in sight to the ongoing Secure Boot Saga in the
Windows 8 world, but the same, alas, cannot be said for Mozilla's
Thunderbird. No, as was apparently prematurely revealed by a leaked
email earlier this month, the "end" for the desktop email client may be
all too near now that it's no longer "a priority for Mozilla's product
efforts."
http://www.technewsworld.com/story/75639.html

Tehula Finds Friends Without Fuss but Flirts With Disaster
Tehula is brand new in the Apple App Store, and I've got to say, I
haven't been so excited about an app in a long time. Faithful readers
will likely recognize that I prefer simple apps that do one basic thing
really well instead of bloated jack-of-all trade apps. And what does
Tehula do? It locates your friends on a map.
http://www.technewsworld.com/story/75635.html

Hacker Exploits a Loophole to Score Free App Goodies
A Russian hacker has worked out a way to make in-app purchases from iOS
apps without paying. The hacker, who goes by the handle "ZonD," has set
up a website explaining the exploit and has urged Apple to contact him.
ZonD asks visitors to his site to donate money through PayPal and other
means.
http://www.technewsworld.com/story/75637.html

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About TechNewsWorld
TechNewsWorld covers the most important technology news,
developments and trends with insightful analysis and commentary by our
team of award-winning writers. TechNewsWorld's coverage areas include
hardware, software, networking, wireless computing, personal
technology, security, and cutting-edge technologies for businesses and
consumers. Serving as an essential resource both for professionals
and for end-users, TechNewsWorld is the most comprehensive
one-stop destination for fresh technology information and perspectives
on the Internet.

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Encino, CA 91316

Friday, 13 July 2012

Tech News Flash


Tech News Flash: Friday -- July 13, 2012

TechNewsWorld -- All Tech - All The Time
http://www.TechNewsWorld.com
Part of the ECT News Network

Headline Scan
Can Google Drive and Docs Add More Shine to Chrome OS?
Astronomers Spot Moon No. 5 Circling Un-Planet Pluto
Some Macs Won't Get to Lie With the Mountain Lions
AMC Taunts Dish With 'Breaking Bad' Freebie
Hotels.com Steers Toward Savings - if You Can Find the Hotel
Court Lets Startup Rebroadcast Live TV to Web-Connected Devices

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Podcast
Yahoo Stuck Without SQL Injection Antidote (11:56 minutes)
In this episode: An SQL injection attack exposes hundreds of thousands
of Yahoo users' email addresses and passwords; Google and the FTC close
in on settling charges of user privacy violations for a sum of $22.5
million; Amazon reportedly considers jumping into the smartphone game;
RIM faces shareholders after reporting a bleak year, a dismal quarter,
and news of layoffs and product delays.
http://www.ectnews.com/shared/audio/ect-recap-2012-07-13.mp3

Today's Story Highlights

Can Google Drive and Docs Add More Shine to Chrome OS?
Despite light sales of its Chromebook laptops, Google on Wednesday
released version 20 of its Chrome operating system. Chrome 20 contains
various new features and tweaks, as well as improvements to security and
stability features. It also now supports Google Drive and lets users
edit Google Docs offline.
http://www.technewsworld.com/story/75626.html

Astronomers Spot Moon No. 5 Circling Un-Planet Pluto
Pluto may no longer be considered a true planet following its official
reclassification in 2006, but that doesn't appear to be stopping the
tiny dwarf planet from amassing a considerable number of celestial
"followers." Just this week, in fact, a team of astronomers using NASA's
Hubble Space Telescope announced their discovery of yet another moon
orbiting Pluto.
http://www.technewsworld.com/story/75608.html

Some Macs Won't Get to Lie With the Mountain Lions
When Apple releases the next version of its desktop operating system
later this month, there will be glum faces among some owners of older
Macs. The company has announced that six Mac models, as well as hoary
versions of its defunct Xserve enterprise platform, won't be supported
by OS X 10.8 Mountain Lion.
http://www.technewsworld.com/story/75625.html

AMC Taunts Dish With 'Breaking Bad' Freebie
AMC will stream the first episode in the upcoming fifth season of
"Breaking Bad" for Dish customers at a site that greets visitors with
the welcoming words, "Dish dropped AMC, so we're offering a special live
stream of the premiere for Dish customers, right here." Viewers are
invited to begin registering at the site on Friday afternoon in order to
watch the episode on Sunday.
http://www.technewsworld.com/story/75629.html

Hotels.com Steers Toward Savings - if You Can Find the Hotel
Here's a likely familiar summer scenario for many Americans: You've been
driving all day, and it's getting late. You're tired. You're ready for a
hotel bed in an unknown town coming up ahead. My modus operandi has
always been to watch for billboards advertising upcoming motels with
rates. Or, I might exit the freeway at an obvious motel cluster and
drive around looking for the best rate.
http://www.technewsworld.com/story/75620.html

Court Lets Startup Rebroadcast Live TV to Web-Connected Devices
On Thursday a federal judge in New York denied a request by several
broadcasters including ABC, CBS, Fox and NBC to shut down startup
Aereo's streaming video platform, which utilizes arrays of dime-sized
antennas to receive free, over-the-air programming and then streams the
content online and even to mobile devices.
http://www.technewsworld.com/story/75621.html

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About TechNewsWorld
TechNewsWorld covers the most important technology news,
developments and trends with insightful analysis and commentary by our
team of award-winning writers. TechNewsWorld's coverage areas include
hardware, software, networking, wireless computing, personal
technology, security, and cutting-edge technologies for businesses and
consumers. Serving as an essential resource both for professionals
and for end-users, TechNewsWorld is the most comprehensive
one-stop destination for fresh technology information and perspectives
on the Internet.

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Copyright 2012 ECT News Network, Inc. All Rights Reserved.
ECT News Network, Inc.
17555 Ventura Blvd., Suite 200
Encino, CA 91316