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Monday, 18 August 2025

{How To} Assess your current cyber resilience maturity

Thursday, 14 August 2025

Looking for ways to boost ROI with AI? This webinar is for you!

 
 
   
 
 
Hi there,

AI is everywhere, but impact isn't guaranteed.

Join us for Create a NiCE world: Where AI meets impact, a 3-part webinar series exploring how customer experience leaders are turning AI into real results. From platform strategy to people-centered adoption, each session dives into what it takes to drive measurable ROI, boost performance, and deliver smarter service at scale.

Here's what to expect:

Webinar 1: Maximizing the value of AI in CX
August 20, 2025 | 11 AM ET
Discover how top brands are unlocking ROI faster and unifying CX platforms to drive smarter, more connected service

Guest speaker: Robin Gareiss, CEO and Principal Analyst at Metrigy

Webinar 2: Putting people at the center of your AI strategy
August 27, 2025 | 11 AM ET
Learn how a human-first approach builds trust, drives adoption, and empowers teams for long-term AI success

Guest speaker: J.P. Gownder, VP and Principal Analyst at Forrester

Webinar 3: How leading brands are getting CX right
September 3, 2025 | 11 AM ET
Hear real stories from leading brands on how they transformed strategy into impact—scaling automation, streamlining service, and delivering standout CX

Guest speakers:
Colin Shaw, CEO of Beyond Philosophy
Dustin Meadows, Market Area Customer Experience Manager at Coastal Waste & Recycling


Even if you can't make it to the live session, be sure to register, and we'll send you the session recording to watch at your convenience.

 
   
 
 
 
                           

Tuesday, 12 August 2025

Are You Keeping Your Identities Safe?

Thursday, 17 July 2025

You're Invited! Learn from early adopters

 
 
 
Hi there,

Over the last 12 months, organizations have been testing AI tools in the contact center, to varying degrees of success. Learn from these experiments and find out about newly available AI tools to use for the latter half of this year in our upcoming webinar:

Virtuous Cycle: Lessons and Opportunities to Feed your AI Strategy in 2025
Thursday, July 24 at 11:00 AM ET

We will cover:
  • What improvements to KPIs organizations are seeing
  • What types of AI tools are driving the best outcomes
  • How to win with custom AI solutions this year
Featuring:

Mila D'Antonio, Principal Analyst at Omdia
Elizabeth Tobey, VP of Marketing at NiCE