Hi there,
AI and automation are reshaping workforce management—
don't get left behind! Our
AI & Automation in WFM webinar series tackles today's biggest workforce challenges! Join industry experts
Nate Brown and
Sean Ilenrey for sessions packed with actionable insights, revealing AI-driven strategies to enhance the modern contact center.
Day 1:
Empower Employees to Cut Costs & Elevate CX Tuesday, March 25, 2025 | 11:00 AM ET
Discover how you can use intelligent automation and AI to:
- Reduce manual scheduling processes
- Optimize net staffing
- Increase employee satisfaction and retention
Guest Speaker:
Nate Brown
CX & workforce strategy expert, Head of CX Advisory at Metric Sherpa
Day 2:
The Future of Contact Center Workforce Management Tuesday, March 27, 2025 | 11:00 AM ET Join us to learn more about:
- WFM Trends in the digital contact center
- Managing omni-channels in the ever-evolving workspace
- How to gain cross-departmental efficiencies to drive improved bottom line performance
Guest Speaker:
Sean Ilenrey Award-winning executive, global keynote speaker, CEO of Value-Centric
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