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Monday, 6 January 2025

You’re Invited! Exclusive insights on the top 5 AI trends

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Top 5 AI Trends Transforming Customer Service in 2025

Hi there,

Are you ready to turn 2025's CX trends into your competitive edge? Backed by industry data and real-world case studies, you'll learn how top brands are cutting costs while boosting CSAT. Discover how to act on these trends and lead your organization to the forefront of AI-powered CX in 2025 and beyond.

Top 5 AI Trends Transforming Customer Service in 2025
Thursday, January 9, 2025 at 11 AM ET

Get actionable insights so you can:

Drive efficiency and satisfaction by deploying AI across every CX role
Scale support 24/7 with autonomous AI agents while reducing operational costs
Create the perfect blend of human connection and digital convenience

Featuring:

Guest Speaker Shep Hyken, Award-Winning CX Expert
Michele Carlson, Director of Product Marketing, NICE

www.nice.com

	NICE is pleased to make available information on products and services that may be of interest to you in your organization or career. You have received this advertisement as a service of NICE, 221 River St, 10th floor, Hoboken, NJ 07030.

Monday, 9 December 2024

Reminder: {Exclusive} Is Your Cloud Data Secure?

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Total cloud cyber resilience because your business depends on it.

94% of cloud tenants were targeted last year, and 62% were successfully compromised.¹Your cloud data is a prime target for cybercriminals.

Organizations are having a tough time keeping their cloud data safe because:

Their native tools are costly and lack important cybersecurity features
Cloud storage costs are going up, but their budgets aren't
98% say they have significant data visibility challenges ²
Multiple teams are having to juggle multiple data control points

That all spells cloud chaos. But here's the good news: You can learn how to overcome it all at Rubrik's inaugural Cloud Resilience Summit, coming soon on December 11.

Join the industry's leading cloud cybersecurity experts as you learn how to secure your sensitive cloud data, recover from cyberattacks quicker, and lower your cloud costs by up to 30%.

Early bird registration is now open, so hop to it now!

Save Your Spot

^1. The State of Data Security: Measuring Your Data's Risk
^2. The State of Data Security: The Journey to Secure an Uncertain Future
* Terms and Conditions apply

Thursday, 5 December 2024

You Asked: Can customer journeys be automated with AI?

Hi there,

Join our NICE Talks to hear answers to questions you ask about AI for CX. In each session, we will take a deep dive into one pre-selected question. This week you asked: Can customer journeys be automated with AI?

In this webinar, Jon Arnold, Principal at J Arnold and Associates, and Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, will discuss:

How you can automate customer journeys with AI-driven workflows and insights
Best practices for balancing automation and human engagement to enhance customer satisfaction
The impact of AI in reducing operational friction, boosting agent productivity, and improving customer loyalty

Join us on Thursday, December 12th at 11 AM ET.

Even if you can't make it to the live session, be sure to register, and we'll send you the session recording to watch at your convenience.

www.nice.com

	NICE is pleased to make available information on products and services that may be of interest to you in your organization or career. You have received this advertisement as a service of NICE, 221 River St, 10th floor, Hoboken, NJ 07030.