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Monday, 18 November 2024

Tech News Flash for vasy

Tech News Flash

November 18, 2024

AI Search Threatens Digital Economy, Warns Researcher

Benjamin Brooks, a researcher at Harvard's Berkman Klein Center, urged the AI industry to address the content compensation problem before others step in to do it.

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Qualcomm's 'AI-First' Vision for the Future of Smart Devices

At its Snapdragon Summit in October, Qualcomm emphasized its commitment to an "AI-first" future, revealing advances aimed at bringing AI-powered experiences to a broad spectrum of devices, from smartphones and laptops to extended reality (XR) and automotive platforms.

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AMD Is Making Great Strides in AI, May End Up Merging With Intel

AMD has made significant advances in AI, and the U.S. is pushing for AMD and Intel to merge, which could allow both firms to better come for AI dominance.

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Multifamily Residences Turn to Tech for Tenant Appeal, Efficiency

Fast, secure, reliable connectivity is now an expectation at multifamily residences, according to a new report by Parks Associates and Xfinity Communities.

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Paid Training, Placement Program Eases Cybersecurity Hiring Challenges

Workforce developer NukuDo offers specialized training in cybersecurity that leads to guaranteed jobs, providing a hands-on learning experience and direct employment opportunities.

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TRENDING

ARTIFICIAL INTELLIGENCE

What To Focus on at Microsoft Ignite This Year: Avoiding AI Catastrophes

EMERGING TECH

Agentic AI, Cyborgs Featured on Gartner’s Tech-To-Watch List for 2025

CYBERSECURITY

Microsoft Turns Honeypot Into Sour Grapes for Web Marauders

REVIEW

Compelling New Headphones From Heavys and Sonos

OPINION

Arm Goes to War Against Qualcomm: Stupid Squared

MORE RESOURCES

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Wednesday, 13 November 2024

NICE is a 10X Gartner® Magic Quadrant™ 2024 CCaaS Leader

 
  ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌
 
 
 
 

The 2024 Gartner ® Magic Quadrant™ for Contact Center as a Service has named NICE a Leader for the 10th straight year based on our Completeness of Vision.

With NICE CXone, the world's #1 cloud native customer experience platform, you can learn from every interaction with the power of AI and digital-first CX. Read the Gartner independent evaluation of CCaaS solutions to help you select the right partner for your contact center.

Get your complimentary copy to learn more about: 
  • Independent view of the Gartner evaluation of the CCaaS market
  • The strengths and cautions of recognized vendors
  • Recommendations on making purchase decisions

It's never been easier, faster, or more cost-effective to deliver AI-driven CX success at scale.
 
 
 
  Get the full report
 
 
 
 
Also, see who was named "Customers' Choice" vendor in the 2024 Gartner Peer InsightsTM for CCaaS report.


Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant and Peer Insights are a registered trademark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.


Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  

*NICE was recognized as inContact in the 2015 and 2016 Magic Quadrant reports for CCaaS, North America. It was recognized as NICE inContact in the same report from 2017 until 2019. The report name was updated to Magic Quadrant for CCaaS starting 2020.   



 
 
 
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Thursday, 7 November 2024

CXone Mpower automates your customer service

 
 
NICE
 
 
 

CXone Mpower redefines what's possible in customer service, transforming how businesses design, build, and operate AI-powered experiences. By orchestrating Workflows, Agents, and Knowledge on one AI platform, CXone delivers faster, smarter, and more efficient interactions at every touchpoint.

Automate customer service to:
  • Boost resolution speed by automating end-to-end workflows
  • Increase productivity by orchestrating human and AI agents
  • Ensure trusted experiences by unifying data, knowledge, and AI models on one platform
  • Break down silos between customer service and back-office operations 
Complete customer service automation. The power is yours.
 
 
 
  Discover How
 
 
 
 
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