ECT News Comparison Engine Now Available

New Resource Now Available ECT News Network and FindTheBest Launch Content Partnership to Assist Business Professionals   Finally, Business Meets Comparisons!   ECT News Network and FindTheBest have partnered to create interactive, custom comparisons, helping ECT users through the complicated B2B software buying process. By partnering with FindTheBest, our users can now leverage the data driven content platform to easily filter, compare, and decide on products specifically designed to meet their individual business needs.     The recent launch includes comparisons for POS Software, Cloud Computing Resources, Inventory Management Software, Email Marketing Software, and many more. Each comparison is a uniquely designed resource that is perfect for helping e-business and technology professionals make informed purchase decisions. Don't wait — click below to start comparing!            Who is FindTheBest?   FindTheBest is a Keliner Perkins backed data platform that helps customers and businesses make quick and informed decisions. Striving to ease life’s myriad of purchase decisions--from computer software and consumer electronics, to cars and colleges--FindTheBest organizes and presents data in an easily accessible format, stripped of marketing influence. By aggregateing and normalizing relevant product information, FindTheBest is equipping consumers with the tools to make easy, informed decisions based on their personal needs and preferences.   Copyright 2012 - All Rights Reserved

 

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Thông báo qua email từ Công cụ quản trị trang web của Google

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Holiday Readiness Handbook 2012 - 300 Companies Surveyed

Download Now Based on primary research with 300 companies This paper, created from the survey results of more than 300 companies explores the importance of the holiday shopping season for online businesses, the preparations they make generally, and the impact the holidays have on the live chat implementations present on the respondents’ sites. The paper explores 4 conclusions as follows: Live chat takes years to fully optimize Service reps work across chat, email, phone, and social channels to help customers Online consumers are likely to find low price deals this season Live chat optimizations are good year round While some of the results are specific to live chat, much of the paper focuses generally on website improvements that companies are planning. This marks the third year for this very popular report. Download “Holiday Readiness Handbook 2012” now. BoldChat, powered by LogMeIn, Inc. 2024 N Woodlawn, Ste 350 Wichita, KS sales@boldchat.com www.boldchat.com

 

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California hires 100 new online sales tax auditors. Are you ready?

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California is ramping up for sales tax reform by hiring over 100 auditors and targeting out-of-state online retailers. Now everything you need to know to survive the complexity of online sales tax is in one place. Download our FREE  Sales Tax Survival Guide and learn about: Determining which jurisdictions can apply sales tax on your business. Establishing which products are taxable. Ways to ensure your business isn't penalized for for inaccurate calculations, poor certificate management, or late filing. Click here and download our FREE Sales Tax Survival Guide. Avalara | 100 Ravine Lane NE Suite 220, Bainbridge Island, WA 98110 | 877.780.4848 | avalara.com

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ECT News Network subscribers periodically receive special announcements on behalf of our sponsors. To adjust your subscription settings, click here to manage your account. This email was sent by ECT News Network, Inc. 17555 Ventura Blvd., Suite 200, Encino, CA 91316

Holiday Readiness Handbook 2012 - 300 Companies Surveyed

Download Now Based on primary research with 300 companies This paper, created from the survey results of more than 300 companies explores the importance of the holiday shopping season for online businesses, the preparations they make generally, and the impact the holidays have on the live chat implementations present on the respondents’ sites. The paper explores 4 conclusions as follows: Live chat takes years to fully optimize Service reps work across chat, email, phone, and social channels to help customers Online consumers are likely to find low price deals this season Live chat optimizations are good year round While some of the results are specific to live chat, much of the paper focuses generally on website improvements that companies are planning. This marks the third year for this very popular report. Download “Holiday Readiness Handbook 2012” now. BoldChat, powered by LogMeIn, Inc. 2024 N Woodlawn, Ste 350 Wichita, KS sales@boldchat.com www.boldchat.com

 

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New e-tailing group report: In-depth interviews with shoppers

Download Now Learn why, in their own words, shoppers prefer live chat. In this new research from the etailing group, Lauren Freedman provides a two-pronged analysis of live chat technology. Starting with the quantitative results of the etailing group’s proprietary mystery shopping and merchant survey reports, the paper sets the stage for a qualitative exploration based on one-on-one interviews with shoppers. The etailing group assimilates the comments from 15 in depth interviews in order to present the six most compelling reasons why some consumers prefer live chat interactions above any other communication method. WHY SHOPPERS CHOOSE CHAT: Chat empowers shoppers Shoppers can multi-task Chat provides instant gratification Chat works in multiple scenarios Avoid inconvenient or annoying alternative methods Chat, ironically, is ’ole fashioned The paper ends with a quick punch list for retailers who may be considering a live chat deployment. Download “Chat with the Chatters” now. BoldChat, powered by LogMeIn, Inc. 2024 N Woodlawn, Ste 350 Wichita, KS sales@boldchat.com www.boldchat.com

 

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[New Report] Boost customer satisfaction w/live chat technology

Live Chat in Support Environments Active in social media and use it to support customers who contact us through social media Monitor social media and encourage contact through other channels Monitor social media, but don't actively engage with customer Don't monitor or participate in social media Based on a primary research effort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings. The report, “Live Chat in Support Environments” concludes that customer satisfaction is the most important metric in use today, live chat can have a positive influence on satisfaction, certain live chat features contribute to a firm’s ability to achieve high levels of satisfaction, and that maintaining these levels will become increasingly challenging as customers request support through an increasing number of channels. The report was based on survey data: Completed by more than 400 respondents representing more than 300 unique companies. The respondents were from all over the world with a majority (83%) being from North America, 10% from Europe, and the remaining 7% from elsewhere. The respondents were from companies of all sizes – from small mom and pops to international enterprises. This report is free to download and can help businesses better understand how to improve customer satisfaction through chat. Download Live Chat in Support Environments today. BoldChat, powered by LogMeIn, Inc. 2024 N Woodlawn, Ste 350 Wichita, KS sales@boldchat.com www.boldchat.com

 

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