Hi there,
Join our guest speaker,
Max Ball, Principal Analyst at Forrester, as he explores the latest CCaaS trends, the growing role of AI, and how enterprises can navigate the terrain without wiping out.
As the author of
The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025, Max will also share the criteria and methodology from the report.
CX AI Unplugged: Featuring Forrester on CCaaS, AI, and What's Ahead
Thursday, April 17, 2025 | 11:00 AM ET
After this session, you'll walk away with:
- Key trends shaping the future of CCaaS
- How AI is transforming customer interactions
- Strategies to future-proof your contact center
- Expert insights to stay competitive in a shifting market
Featuring:
Guest speaker:
Max Ball | Principal Analyst at Forrester
Andy Traba | Vice President of Product Marketing at NICE